Policies & Procedures

Updated February, 2021

New Client Deposit: We require a 25% Reservation Deposit for ALL first-time clients. The deposit is sent to an email address you provide, and payment is made via credit or debit card through a secure PayPal invoice (you do not need a PayPal account in order to pay this deposit). The deposit is due upon receipt in order to confirm your appointment, and will be deducted from your total at checkout. Appointments with unpaid invoices may be canceled without notification. If you need to cancel your appointment after you have paid your deposit, your deposit is refundable when you follow the Deposit Terms & Conditions as well as the Cancellation Policy. 

Please note that Gift Certificates can not be used as a New Client Deposit. If you are unable or do not want to pay your deposit online, you may come into the Spa to pay in person at least 48 hours before your appointment. You may also pay the deposit with your credit card over the phone within 24 hours of your appointment.  

Deposit Terms & Conditions:  Your deposit will be forfeited if you fail to keep your appointment without notification ("No-Show") or cancel your appointment within three hours of your scheduled appointment time. If you need to make changes to your appointment for any reason (at least three hours beforehand), your deposit is transferrable to another appointment day and time.

Cancellation Policy & Fees: Making changes to or canceling your appointment without at least three hours notice prior to your service is considered a Late Cancellation. We will forgive one "Late Cancellation/ No-Show" without penalty. However, on the second Late Cancellation or No-Show, a Cancellation Fee of 25% of the cost of the service missed will be applied to your next appointment. In the event of further Late Cancellations/No-Shows, the Cancellation Fee will be required upfront in order to reserve your next appointment. This Cancellation Fee will be sent to you via PayPal and will require immediate payment.

To Cancel/Move/Change Your Appointment:

Call the Spa at 989-7546

Message us on WhatsApp at 488-7543

Send an e-mail to islandskinspa@gmail.com (Please use this method if outside of business hours)

Send us a Direct Message on Facebook or Instagram 

Arrival: Please arrive a few minutes before your scheduled appointment, as you may need to fill out a short form prior to your treatment. Appointments may be shortened if you arrive more than 10 minutes after your scheduled appointment time. 

Cell Phones: Please put your cell phone on silent upon entering the spa. No cell phone use is permitted during services, and absolutely no pictures or videography is allowed.

Children: For safety reasons, young children ARE NOT permitted in the treatment rooms and may not be left unattended in the waiting area. We do not encourage people in the Treatment Rooms other than the person receiving the service. 

Retail:  All retail sales are final. Once a products leaves the Spa, we cannot accept returns or exchanges. 

Gift Certificates: 

1) Please present your Gift Certificates upon check-in. Gift Certificates must be "in-hand" to redeem.

2) Gift Certificates have a 5-year expiration, unless otherwise specified.

3) We do not replace lost or stolen Gift Certificates.

Discounts:  We offer a 10% discount to Paradise Fitness Members, TakeCare Insurance Members, and on Mondays we offer a 10% discount to Military (Military ID must be presented at time of checkout).

This 10% discount applies to any regular-priced service on our menu. It does not apply to Packages or Monthly Specials. Discounts can not be used towards Retail or Gift Certificates.

Prepaid Packages: Please take note of expiration date on your pre-paid package, as the package will expire on that date. Buy 3 Get 1 Free Packages expire 1 year from the date of purchase. In the event of a No-Show or Late Cancellation (see Late Cancellation Policy & Fees), the service will be forfeited from your package for that appointment. Exchanges, returns, or cash back will not be granted for unused services in a pre-paid package, although a transfer of services to another client's account is permitted.

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