Policies & Procedures

Updated November 2020

New Client Deposit: We require a 25% Reservation Deposit for ALL first time guests. The deposit is sent to an email address you provide, and payment is made by credit or debit card through a secure PayPal Invoice. This deposit will be deducted from your final total at checkout. Appointments with unpaid invoices may be canceled without notification. In order to avoid forfeiting your appointment, please pay upon receipt. If you need to cancel your appointment after you have paid your deposit, your deposit is refundable when you follow the Deposit Terms & Conditions as well as the Cancellation Policy. 

-Gift Certificates can not be used as a New Client Deposit.

-If you are unable or do not want to pay your deposit online, you may come into the Spa to pay in person at least 48 hours before your appointment. You may also pay the deposit with your credit card over the phone within 24 hours of your appointment.  

Deposit Terms & Conditions:  Your deposit will be forfeited if you fail to arrive without notification ("no show"), or cancel your appointment without giving at least a 1-hour notice prior to your appointment time. If you need to change your appointment for any reason, as long as you give at least the 1-hour notice, your deposit is transferrable to another appointment day and time.

Cancellation Policy & Fees: We will forgive one "Late Cancellation/ No Show" without penalty, on the 2nd Late Cancellation or No-Show, a Cancellation Fee of 25% of the cost of the service missed will be applied to your next appointment. In the event of future late cancels/ no-shows, your Cancellation Fee will be required upfront in order to reserve your next appointment. This Cancellation Fee will be sent to you via PayPal and will require immediate payment. 

Ways to Cancel/Move/Change your Appointment:

Call the Spa at 989-7546

Message us on WhatsApp at 488-7543

Send an e-mail to islandskinspa@gmail.com (Please use this method if outside of business hours)

Send us a Direct Message on Facebook or Instagram 

Arrival: Please arrive a few minutes before your scheduled appointment. Appointments may be shortened if you arrive more than 10 minutes after your scheduled appointment time. Upon arrival, forms need to filled out which will take a few minutes. 

Cell Phones: Please turn your cell phone to silent upon entering the spa. No cell phone use is permitted during services, no pictures or videography is allowed. 

Children: For safety reasons, young children, or children who are in car seats, strollers, or need to be held ARE NOT permitted in the treatment rooms and may not be left unattended in the waiting area. We do not encourage people in the Treatment Rooms other than the person receiving the service. 

Retail:  All Retail Sales are final. Once a products leaves the Spa we can not return it or do an exchange. The only circumstance we will do a Return/Exchange is if the products was expired at the time of purchase. 

Gift Certificates: 

1) Please present your Gift Certificates at check-in, Gift Certificates must be "in-hand" to redeem.

2) Gift Certificates have a 5-year expiration, unless otherwise specified.

3) We do not replace lost or stolen Gift Certificates.

4) Gift Certificates with a 2020 expiration will be granted a 3-month extension to the expiration date.

Discounts:  We offer a 10% discount to Paradise Fitness Members, TakeCare Insurance Members, and on Mondays we offer a 10% discount to Military (Military ID must be presented at time of purchase).

10% off applies to any regular-priced service on our menu. It does not apply to Packages & Monthly Specials. Discounts can not be used towards Retail or Gift Certificates.

Prepaid Packages: Please take note of expiration date on your prepaid package, as package will expire on that date. Buy 3 Get 1 packages expires 1 year from the purchase date or otherwise specified for other special packages. In the event of a No-Show or Late Cancellation (1 hour prior to appointment), the service will be forfeited from your package for that appointment. Packages expiring in 2020, will be granted a 3 month extension from date of expiration. Exchanges, returns, or cash back, will not ne granted for un unused packages, although a transfer of services to another guests account is permitted. 

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