Policies & Procedures

New Client Deposit: We require a 25% Reservation Deposit for all first time guests. The deposit is sent via email through a secure PayPal Invoice, which will be deducted from the final total at checkout. If you need to cancel your appointment after you have paid your deposit, your deposit is 100%** refundable when you follow the **Deposit Terms & Conditions. 

 

Arrival: Please arrive a few minutes before your scheduled appointment, your appointment may be shortened if you arrive more than 10 minutes after your appointment time, or canceled if you have not notified us of your late arrival. 

**Deposit Terms & Conditions: Invoices must be paid within 1 hour for same day appointments, or within 24 hours in order to secure your appointment. Appointments with non-paid Invoices may be canceled without notification.  **Your Deposit will be forfeited if you "no-show", fail to arrive without notification, or cancel your appointment within 30 minutes prior to your appointment time.

Cancellation Policy: Please call us at 671-989-7546 to cancel your appointments, this must be done at least 30 minutes before your scheduled appointment time. If outside of business hours, please leave us a voicemail or email us at islandskinspa@gmail.com. Failing to do so, will result in a forfeited deposit or subject to another reservation deposit for your next appointment for returning guests.

Cell Phones: Please turn your cell phone to vibrate upon entering the spa. No cell phone use during services & no pictures or videography allowed. 

Children: For safety reasons, young children, or children who are in car seats, strollers, or need to be held ARE NOT permitted in the treatment rooms and may not be left unattended in the waiting area. We do not encourage people in the Treatment Rooms other than the person receiving the service. 

Retail:  All Retail Sales are final.

Gift Certificates:  Sold by dollar amount, not services. Please present Gift Certificates at check-in, Gift Certificates have a 5 year expiration, unless specified otherwise. We do not replace lost or stolen Gift Certificates. A gift certificate can be used in place of a reservation deposit, and will follow the same guidelines for Deposit Terms & Conditions**. 

Discounts:  We offer a 10% discount to Paradise Fitness Member & TakeCare Insurance Members, please present your membership card at check out in order to receive discount. Discount applies to any regular priced service on our menu, excluding Packages, and certain monthly specials. Discounts can not be used towards Dermalogica Products. We offer a 10% Military Discount on Mondays (excluding holidays), ID must be presented, no other discounts apply. 

Prepaid Packages: Please take note of expiration date on your prepaid package, as package will expire. 

Buy 3 Get 1 packages expires 1 year from the purchase date or otherwise specified for other special packages. In the event of a No Show or Late Cancellation (30 minutes prior to appointment), the service will be redeemed from your package for that appointment.

Spa Dollars: Spa Dollars have no monetary value, can be used towards any service. Cannot be used towards Retail or Gift Certificate purchases.

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