Policies & Procedures

Your first Visit/ New Clients: We require a 25% Reservation Deposit for all first time guests starting October 1st, 2017. This deposit will be deducted from your final total at checkout. This deposit will be sent to you via PayPal Invoice and is due by the noted due date. If you need to cancel your appointment after you have paid your deposit, your deposit is 100%** refundable when you follow the **Deposit Terms & Conditions below. Please arrive 10 minutes before your scheduled appointment in order to fill out the New Client form, your appointment may be shortened or canceled if you are more than 15 minutes late without calling the spa to notify us that you are running late. Please review all other policies before arriving, if you have any special questions or requests, please don't hesitate to ask. 

**Deposit Terms & Conditions: Please pay Invoice by payment due date to confirm your appointment. Appointments with non-paid Invoices may be canceled. Payments for Gift Certificates or Appointments made for outside parties are due at time of request. **Your Deposit will be forfeited if you fail to arrive without notification, or cancel your appointment within 1 hour prior to your appointment time.

Cancellation Policy: Please call us at 671-989-7546 to cancel your appointments, this must be done 1 hour before your scheduled appointment time, if we are outside of business hours, please leave us a voicemail or email us at islandskinspa@gmail.com. New Clients will forfeit their deposit and Existing Clients will be subject to a reservation deposit for their next appointment.

 

Existing Clients: After your first visit you are considered an existing client, you can simply call or email to make an appointment with no deposit, if you fail to follow our Cancellation Policy, you will be subject to another New Client 25% Reservation Deposit Policy. 

Cell Phones: Please turn your cell phone to vibrate upon entering the spa. Please have phone conversations before or after your appointment in the lobby area, out of consideration for other clients who come to Island Skin Spa to relax. No cell phone use during services & no pictures or videography allowed. 

Children: For safety reasons and the relaxation of all guests, children who are in car seats, strollers, or need to be held ARE NOT permitted in the treatment rooms and may not be left unattended in the waiting area.  Older Children ARE NOT allowed to be in Treatment Rooms for appointments over 15 minutes. We have the right to refuse service, if we feel the need to ensure the tranquility of the spa. We do not encourage people in the Treatment Rooms other than the person receiving the service. 

Retail: Dermalogica products are FINAL sale. All Retail Sales are final.

Gift Certificates:  Sold in any dollar amount. Please present Gift Certificates at check-in, Gift Certificates have a 5 year expiration, unless specified otherwise. We do not replace lost or stolen Gift Certificates. Gift Certificate must be present for use. If a gift certificate is used as the reservation deposit and a client doesn't follow the cancellation policy, the 25% will deducted from the gift certificate value.  

Discounts: Please mention discount at check-out. Discounts can not be combined & are not applied to Set Packages. Please visit the "Specials" page on this website to view current specials. We offer a 10% discount to Paradise Fitness Members & TakeCare Insurance Members, please present your membership card at check out in order to receive discount. We do not have a Military or Local discount. Our services are set at a reasonable and competitive price for all of our Island to enjoy! 

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Oka Plaza 285 Farenholt Ave. Tamuning, GU             (671) 989-7546

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