Policies & Procedures July 2020
New Client Deposit: We require a 25% Reservation Deposit for all first time guests. The deposit is sent via email through a secure PayPal Invoice, which will be deducted from the final total at checkout, please pay upon receipt, appointments with non-paid Invoices may be canceled without notification. If you need to cancel your appointment after you have paid your deposit, your deposit is refundable when you follow the Deposit Terms & Conditions*.
*Deposit Terms & Conditions: Your Deposit will be forfeited, if you fail to arrive without notification, or cancel your appointment within 30 minutes prior to your appointment time.
Cancellation Policy for Returning Guests: Appointments with duration of an hour or more must be canceled at least 1 hour before Appointment time in order avoid a Cancellation Fee. This would include, Facials, Massage, Lash Lifts, or any combination of Appointments with service times equaling an hour or more. All other appointments require a 30 minute notice prior to your scheduled appointment time. We will forgive one "Late Cancellation" (canceling within 30 minutes of your appointment) without penalty. On the 2nd Late Cancellation, a non-refundable Fee of $20 will be added to your next appointment.
Ways to Cancel your Appointment:
Call the Spa at 989-7546
Message us on WhatsApp at 488-7543
Send an Email to firstname.lastname@example.org- (Please use this method if outside of business hours)
Send us a Direct Message on Facebook or Instagram
Arrival: Please arrive a few minutes before your scheduled appointment. Appointments may be shortened if you arrive more than 10 minutes after your scheduled appointment time.
Cell Phones: Please turn your cell phone to silent upon entering the spa. No cell phone use is permitted during services, no pictures or videography is allowed.
Children: For safety reasons, young children, or children who are in car seats, strollers, or need to be held ARE NOT permitted in the treatment rooms and may not be left unattended in the waiting area. We do not encourage people in the Treatment Rooms other than the person receiving the service.
Retail: All Retail Sales are final.
Gift Certificates: Sold by dollar amount, not services. Please present Gift Certificates at check-in, Gift Certificates have a 5 year expiration, unless specified otherwise. We do not replace lost or stolen Gift Certificates. Gift Certificates must be present when redeeming services. A gift certificate can be used in place of a reservation deposit, and will follow the same guidelines for Deposit Terms & Conditions*.
Discounts: We offer a 10% discount to Paradise Fitness Member & TakeCare Insurance Members, please present your membership card at check out in order to receive discount. Discount applies to any regular priced service on our menu, excluding Packages, and certain monthly specials. Discounts can not be used towards Dermalogica Products. We offer a 10% Military Discount on Mondays, Military ID must be presented at time of purchase, no other discounts apply.
Prepaid Packages: Please take note of expiration date on your prepaid package, as package will expire on that date. Buy 3 Get 1 packages expires 1 year from the purchase date or otherwise specified for other special packages. In the event of a No Show or Late Cancellation (30 minutes prior to appointment), the service will be redeemed from your package for that appointment.
Spa Dollars: Spa Dollars have no monetary value, can be used towards any service. Cannot be used towards Retail or Gift Certificate purchases.