Policies & Procedures

Last Updated July 2025

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New Client Reservation Deposit

A deposit is required for all first-time clients to secure your appointment. Deposits are sent via a secure PayPal invoice to your email (no PayPal account required).

Deposit Amounts:

• 15 min service: No deposit

• 30 min – 1 hour service: $15

• 1 – 2 hour service: $30

• Over 2 hours: $50

Your deposit will be applied toward your total at checkout. Unpaid deposits may result in automatic cancellation.

Note: Gift Certificates cannot be used for New Client Deposits.

Alternate Payment Options:

• Pay in person at least 48 hours before your appointment

• Pay by phone with credit card (within 48 hours of appointment)

Deposit Terms & Conditions

Deposits are non-refundable if:

• You do not show up

• You cancel/reschedule within 3 hours of your appointment

If you cancel outside the 3-hour window, your deposit is:

1. Transferrable to another appointment, or

2. Refundable via PayPal

Cancellation Policy & Fees

• Late Cancellation: Canceling or rescheduling with less than 3 hours’ notice, or arriving too late to perform your service

• No-Show: Failing to arrive or contacting us after your missed appointment

Returning Clients:

• 1st Late Cancellation/No-Show: Waived

• 2nd occurrence: 25% cancellation fee added to your next appointment

• 3rd or more: Deposit & cancellation fee required upfront (sent via PayPal)

How to Cancel or Reschedule

• Call: 671-989-7546

• WhatsApp: 671-488-7543

• Email: islandskinspa@gmail.com

• DM us: Facebook or Instagram

Arrival Time

• New clients: Arrive 10 minutes early to complete paperwork

• Arriving late may shorten or cancel your appointment if not enough time remains to complete the service.

• Running late? Call us at 671-989-7546

Technician Tips

Tips are CASH ONLY

Cell Phone Policy

• Set phones to silent/vibrate upon entering

• No calls during services

• No video or photography during services unless approved by your technician

Children

• No children allowed in treatment rooms

• Unattended children are not permitted anywhere in the spa

Clients Under 15

Clients under age 15 must be accompanied by, or have permission from, a parent or guardian

Retail Policy

• All sales are final

• No returns or exchanges once products leave the spa

• Allergic reactions or dissatisfaction with results do not qualify for a refund

Gift Certificates

• Must be presented at check-in to redeem

• Expire 5 years from date of issue (unless otherwise stated)

• Lost, stolen, or damaged certificates will not be replaced

• Not redeemable for cash

• No refunds

Discounts

10% Discount with valid ID or membership for:

• TakeCare Insurance (Affinity Rewards app or card)

• Moylan’s NetCare Insurance

• STEEL Athletics Members

Calvo’s SelectCare Insurance:

• 10% off massages once per calendar month

• Additional $35 off after discount

Military Mondays:

• 10% off for active-duty military & dependents (with valid ID)

Note:

• Discounts apply to regular-priced services only

• Not valid on Spa Packages, Monthly Specials, Retail, or Gift Certificates

 Buy 3 Get 1 Free Packages

• Expiration:

  • "Buy 3 Get 1 Free" packages expire 1 year from purchase

  • Other prepaid packages expire on the stated date

• Missed Appointments:

  • Late Cancels/No-Shows will result in loss of one session

• Terms:

  • Packages are non-transferable and non-refundable

  • Must be used by the account holder

  • No cash back or exchanges for unused services

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