Policies & Procedures

Updated June 2021

Sanitary & Health Precautions:

  • Face coverings are required to enter the spa. 

  • A temperature check will be conducted at arrival. In the event a fever is present, your appointment will be rescheduled. 

  • If you have active signs of infection, such as continuous coughing or sneezing, your appointment will be rescheduled. 

  • Please call to reschedule your appointment if you are not feeling well within our Cancelation policy period in order to avoid a Late Cancel. 

 

New Client Deposit: 

  • We require a 25% Reservation Deposit for ALL first-time clients. The deposit is sent to an email address you provide, and payment is made via credit or debit card through a secure PayPal invoice (you do not need a PayPal account in order to pay this deposit).

  • The deposit is due upon receipt in order to confirm your appointment and will be deducted from your total at checkout. Appointments with unpaid invoices may be canceled without notification. If you need to cancel your appointment after you have paid your deposit, your deposit is refundable when you follow the Deposit Terms & Conditions as well as the Cancellation Policy. 

  • Gift Certificates can only be used as a New Client Deposit if it is held here at the spa. In the event of a late cancellation or No Show to the appointment, the deposit amount (25% of services booked) will be deducted from the Gift Certificate. 

  • If you are unable to or do not want to pay your deposit online, you may come into the Spa to pay in person at least 48 hours before your appointment. You may also pay the deposit with your credit card over the phone within 48 hours of your appointment.  

Deposit Terms & Conditions:  

  • Your deposit will be forfeited if you fail to keep your appointment without notification, "No-Show" or "Late Cancel" your appointment (canceling within three hours of your scheduled appointment time).

  • If you need to make changes to your appointment for any reason and are outside of the 3-hour cancelation window; 1) Your deposit is transferrable to another appointment,  or 2) Refunded to you in PayPal Refund. 

Cancellation Policy & Fees:

  • Making changes to or canceling your appointment without three hours' notice prior to your service is considered a Late Cancellation.

  • Not showing up to your appointment, or notifying us after your missed appointment is considered a No-Show. 

  • For Returning Guests, we will forgive one "Late Cancellation/No-Show" without penalty. However, on the second Late Cancellation or No-Show, a Cancellation Fee of 25% of the cost of the service/s missed will be applied to your next appointment.

  • In the event of 3 or more Late Cancellations/No-Shows, the Cancellation Fee will be required upfront in order to reserve your next appointment, as well as a Reservation Deposit when making future appointments. This Cancellation Fee & Reservation Deposit will be sent to you via PayPal and will require immediate payment.

To Cancel/Move/Change Your Appointment:

  • Call the Spa at 989-7546 

  • Message us on WhatsApp at 488-7543 

  • Send an e-mail to islandskinspa@gmail.com 

  • Send us a Direct Message on Facebook or Instagram  

Arrival:

  • Please arrive a few minutes before your scheduled appointment, as you may need to fill out new client paperwork prior to your treatment.

  • Appointments will be shortened if you arrive more than 10 minutes after your scheduled appointment time.

  • If you are going to be late, please call us at 989-7546. If you arrive more than 15 minutes late, and we can not perform your service, a Late Cancelation will be placed on your account.  

Cell Phones: 

  • Please put your cell phone on silent/vibrate upon entering the spa. Please do not answer calls while in service. Your technician will ask you to put your phone on silent if it rings during service. 

  • No cell phone use is permitted during services, and absolutely no pictures or videography is allowed during services.

Unattended Children :

  • For safety reasons, children are not allowed into the treatment rooms. 

  • Unattended children who can not sit quietly alone, ARE NOT permitted to wait in the lobby for more than 15 minutes.

  • Children over 8 years old who can follow your verbal direction are permitted to wait in the lobby for 30 minutes.

  • Children are not permitted to wait for longer than 30 minutes without the presence of an adult. 

  • In the event your child needs attention, your service will be interrupted and subject to charge. 

Clients under 15 years old:

  • Clients under 15 years old must have the permission of, or be accompanied to the Spa by an adult. 

Retail: 

  • All retail sales are final.

  • We cannot accept returns or exchanges once the product has left the spa. Only in the event of an expired product on a recent purchase (within 30 days) will a return or exchange be allowed. 

  • Allergies or unsatisfactory "results" do not constitute a Return, Exchange, or money back. 

Gift Certificates: 

  • Please present your Gift Certificates upon check-in.

  • Gift Certificates must be present to redeem. We can not "look up" your certificate purchase in our system. 

  • Gift Certificates have a 5-year expiration unless otherwise specified.

  • We are not responsible for lost, stolen, misplaced Gift Certificates.

Discounts: 

  • We offer a 10% discount to Paradise Fitness Members (Membership Card with Date of Expiration must be present for each transaction) TakeCare Insurance Members.

  • On Mondays, we offer a 10% discount to active Military & their dependents (Military ID must be presented at time of checkout).

  • Discounts only apply to regular-priced services on our menu. It does not apply to Spa Packages or Monthly Specials.

  • Discounts can not be used towards Retail or Gift Certificates.

Prepaid Packages/ Buy 3 Get 1 Free/ Welcome Back Package:

  • Please take note of the expiration date on your pre-paid package, as the package will expire on that date. 

  • Buy 3 Get 1 Free Packages expire 1 year from the date of purchase. In the event of a No-Show or Late Cancellation (see Late Cancellation Policy & Fees), the service will be forfeited from your package for that appointment.

  • Exchanges, returns, or cashback will not be granted for unused services in a pre-paid package, although a transfer of services to another client's account is permitted.